Terms and Conditions

Carino's top priority is to satisfy all its customers.

Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at +971554399999 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been shipped. If your order has already been shipped, such cancellation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Return

If you are not completely satisfied with a Carino's purchase or gift for any reason, you have the right to return the products within 30 days on full priced items and 7 days on sale items from receipt of your order.

All products must be returned to us unused and with all Carino's and designer tags, if any, still attached and in the same condition as received, in their original box (outer and inner boxes) and packaging, along with the original invoice, please refer to the below section for more information.

We will not accept any returns if the original packaging has been opened or tampered with.

We require a valid proof of purchase.

We are not able to accept returns or exchanges of pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn.

Customized products cannot be replaced or returned.

Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.

Returns that are damaged or soiled may not be accepted and may be returned to you.

Damaged products that are covered by warranty are replaced with a new one through our offline stores, in case of non availability exchange is permitted on any product of the same value.

If we receive any return of defective items outside of our return policy, we will return such item back to you.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Returns are free of charge.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.